A 99.9% Server Uptime
We have built our shared hosting system using dependable hardware and heavily tweaked software. Our administrators have installed a tweaked version of Security–Enhanced Linux on our servers in order to ensure the highest level of security and reliability. We’ve installed several distributed denial–of–service prevention mechanisms in addition to powerful firewall software to make sure our network is impenetrable and secure.
All our Linux shared packages plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee stays the same.
A 99.9% Network Uptime
If you want to supply a quality web hosting service, you can scarcely count on the default network configuration in a datacenter. We’ve set up our own custom network so as to ensure an ultrasonic connection speed with the outside world.
And thanks to this, no matter which data center facilities you pick: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all possible risks with our cloud hosting packages and while our company provides topflight tech support, sometimes the customer is simply not satisfied with what we have to offer. Or he has to switch to a more powerful web hosting solution, such as a virtual private server or even a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully happy, we will give you a full refund.
24/7 Technical Support
In the event that you operate a web hosting company, your tech engineers are of highest importance. That is the reason why we have meticulously assembled a very competent team of technical support engineers, each with lots of years of expertise behind his back. Thanks to them, we offer 24x7 support with each of our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All helpdesk tickets are answered within 60 minutes and our average ticket response time is just 20 minutes!