Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our tech help Dept is available 24/7 to respond to all of your help needs. Every ticket you post to us shall be taken care of within up to one hour. If your situation demands the help of one of our administrators, we are going to address the ticket to the person in charge and will let you know that the issue is being taken care of.

  • Top quality support service

  • Professional Client Help Service

  • We offer you 7 days a week client help and support by using a super–fast ticketing application incorporated into your Control Panel. You may e mail us at any time about any of the software packages that come installed in advance on the virtual server, this includes the selected Linux OS, the server management panel and our in–house designed Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • A descriptive and constantly updated articles base is integrated into our in–house built Web Control Panel. It offers quick tips about how to perform all the standard site managing jobs. The Help section offers thorough how–to tutorials and step by step video training. You can reach the Help section by pressing the Help or Video buttons in the right part of each Control Panel section.