1 hour ticket response
We are committed to offering a prompt and proper response to every trouble ticket submitted by a client. Our professional tech support engineers will review your query and will think of the most effective option. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average customer support ticket response time has proven to be twenty minutes.
A Top–Class Customer Support Service
Our help desk staff members have broad experience in the Linux shared packages business and are qualified enough to offer a prompt solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the technical support ticket will be forwarded to a developer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
Integrated into the Web Control Panel is an easy–to–browse Help Center, which offers you various sources of information. You can browse through a constantly updated knowledge base offering web hosting account administration articles and site management articles, watch the instructional video tutorials or browse the F.A.Q. library.