Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Web Control Panel you will find an exhaustive Help Center section offering various how–to articles and frequently asked questions. They are answered by our support team of competent technicians. Just fill in your question and our smart platform will return the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have compiled a selection of instructional video tutorials that detailedly explain how you can address a common problem connected with your Linux shared packages account. You will find the educational video clips in the Help Center section.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 technical support service and feature a 1–hour response guarantee. Our competent technical support engineers will be at your disposal 24x7x365 and will settle any issue that you may possibly stumble upon within maximum 60 minutes after the helpdesk ticket submission. In most instances, a reply will be given to you within 20 minutes.