Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response time guarantee for any support ticket or e–mail that you send to our client support staff. We will speedily reply to all general questions and forward right away the issue to our server admins in case further assistance is required. If you order the Optional Managed Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you preliminary.
A Top–Class Tech Support Service
Our tech support team will be at your disposal 24/7 if you require help working with our Web Control Panel or with any of the apps that we have pre–installed for you on the dedicated server. And if you require help with all the day–to–day administration tasks on your dedicated server, you can examine the Optional Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
Every Linux dedicated servers hosting package comes with our charge–free Web Control Panel, which features an integrated knowledge base and a collection of step–by–step video tutorials. Whenever you need help with the Web Control Panel, just click the Help or Videos buttons located in the top right corner.