You'll find plenty of shared hosting suppliers on the market today, however many of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the phone. The type of support that you'll have through this particular way of communication varies depending on the provider - some offer professional phone support, various others offer basic and customer support only as some issues are more time-consuming and it's much easier to be resolved with a ticket, particularly if the issue has to be escalated. Nonetheless, it is good to find that you can always get in touch with your hosting supplier because there are many small matters that can be taken care of effortlessly and timely with a call, not mentioning that you'll be able to get additional info for the services before you become a customer.
Phone Support in Shared Hosting
All our shared hosting
plans include telephone support 14 hours a day even on official holidays, so that if you don't have an account yet, you're able to call and learn more about our services or if we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the telephone number that is nearer to you. If you're an existing customer, we will assist you promptly with all of the general and billing issues as well as with a number of technical matters so as to save you time and efforts - we acknowledge the fact that often it is much easier consult with a live person to get things done promptly. Of course, some matters cannot be managed over the phone, so if this is the case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours a day as part of the support services for every single semi-dedicated server
plan that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a support ticket in case you come across such an issue, still for all the general, billing or minor tech issues you can always call us and we will help you immediately so as to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your sites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States of America, the United Kingdom and Australia along with an international number, so you will be able to call the one that is closer to your region.