If you’re a site owner, a problem might always occur and it does not necessarily have to be related to the web hosting service itself. For example, something can go wrong when you update a script or some crucial content might be edited or deleted unintentionally. Regardless of what the nature of the problem might be, you will have to contact the customer care team and ask them to retrieve a backup or to help you deal with the problem that you are struggling with. How promptly they’ll do this will predetermine the length of time that your websites will be inaccessible. For certain sites such as community websites or Internet shops, a repeated outage duration too often equals lost users and cash. With that being said, it is of crucial importance that you use the services of a hosting company that offers not only a very good tech support service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any client support ticket that you submit or any e-mail that you write is only one hour, even if you contact us during weekends and legal holidays. Whatever the nature of your inquiry or problem might be, we will lend a hand immediately and will supply you with the required info to sort out any problem with your websites. The actual reply time commonly does not surpass 15-20 minutes, which is the reason why you can just forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting all day only to get an answer that more information is necessary whilst nothing is sorted out. We will assist you in a well-timed fashion solely because we know just how costly time can be in the dynamic electronic world. The one-hour reply time guarantee is valid for any billing or technical question that you might have associated with our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team members will be at your disposal all the time and they will answer any trouble ticket that you post through the web hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a general question relating to your semi-dedicated server or you face an obstacle and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24-7-365 to handle any technical, billing or general issue. If you get in touch with us about anything that is within our power, we will resolve it before we get back to you, which goes to say that you won’t have to wait around for hours or days while the problem remains. In case there is something that you need to do on your end, we will give you the needed details – what workable solutions to try, what actions to take, etc.