When your hosting provider supplies live chat support, you're able to speak with a representative live and learn useful info or get an issue resolved promptly. The key advantage of using chat instead of calling to consult with a live person is that you need only a computer with world wide web access, so that you won't pay any charges when you're in a different country or state. What's more, it is simpler to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other side over the phone. The live chat is also a considerably quicker approach to contact your hosting company's support crew in comparison to using a ticketing system. What's more, when some issue needs more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that's not possible when you are on the phone.