When your hosting provider supplies live chat support, you're able to speak with a representative live and learn useful info or get an issue resolved promptly. The key advantage of using chat instead of calling to consult with a live person is that you need only a computer with world wide web access, so that you won't pay any charges when you're in a different country or state. What's more, it is simpler to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other side over the phone. The live chat is also a considerably quicker approach to contact your hosting company's support crew in comparison to using a ticketing system. What's more, when some issue needs more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that's not possible when you are on the phone.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, our company provides live chat support as well. You're able to contact us every day, including holidays and weekends, and we can give you more info about the Linux shared packages that we offer if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Although for solely technical issues you have to open a trouble ticket to the technical assistance team, since such issues will require additional time to be resolved, you can still get in touch with us through the live chat for some tech information. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is accessible every single day, even on holidays and weekends. It's the perfect way to learn more about our Linux semi-dedicated hosting packages in case you do not have an account yet or to have some issue resolved if you are a client and our customer care representatives will help you right away no matter what time of the day you join our chat. If you are hesitating which package is better for your websites, in case you need a piece of advice whether you should obtain a certain upgrade and how to order it or if you have troubles installing an e-mail account on your PC, you'll be able to contact us and we will supply you with the necessary details as soon as possible. The live chat is available even after our phone lines go off for the day, so if you have an account with us, you can rest assured that you will always receive timely help with any question or trouble that comes up.