A ticketing system is the most popular communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the quickest way to handle an issue that requires a certain period of time to investigate or that has to be escalated to a server admin. Thus, all replies supplied by either side will be kept in the very same location in case somebody else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you’ll need to log in and out of at least two accounts in order to execute a particular procedure or to get in touch with the company’s help desk support team. If you want to manage a handful of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. In addition, it may take significant time for the hosting provider to reply to your ticket request.