A ticketing system is the most popular communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the quickest way to handle an issue that requires a certain period of time to investigate or that has to be escalated to a server admin. Thus, all replies supplied by either side will be kept in the very same location in case somebody else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you’ll need to log in and out of at least two accounts in order to execute a particular procedure or to get in touch with the company’s help desk support team. If you want to manage a handful of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. In addition, it may take significant time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Shared Hosting
Our Linux shared packages include an integrated support ticket system, which is an indivisible part of our in-house built Hepsia Control Panel. Unlike other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same location – invoices, web files, e-mails, tickets, etc., avoiding the need to use different admin dashboards. If you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of clicks without ever logging out of your Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will supply you with more info and which may help you resolve any particular issue even before you send a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was created with the idea that you should be able to manage everything connected to your semi-dedicated account in one location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or run into a problem, you can touch base with our customer support team representatives instantly without having to go through an entirely different admin dashboard. You can browse your website files or check various settings within your account while you send a new ticket or read the answer to an older one. If you’ve got many tickets and you wish to find a particular one, you can take advantage of the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in less than 1 hour regardless of the essence of your question or problem.