24/7 Customer Support
Discover more about customer support and why it's hard to discover a hosting provider which provides top-class support.
The access to the customer and technical support that a shared hosting company offers will tell you a lot for the services they provide too. If you're allowed to use only emails or tickets, you have most likely come across some reseller not the web hosting supplier. If this is the case, you'll have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra assistance. When the provider can provide different options for communication with quick response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you will reap the benefits of prompt assistance and top-notch support since they will have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to get in touch with your hosting company right away by using your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared hosting
services feature 24/7 technical support as well as various means of contact. In case you don't have an account yet, you can call us or come on our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up buying a service that you cannot use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of providers out there, we respond to all tickets within 1 hour, so you won't need to wait for a whole day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages
that we offer include 24/7 customer and technical support, so whatever the problem you have, you can contact us and we'll assist you without delay. The guaranteed reply time for every email or trouble ticket that you open via your Hepsia web hosting Control Panel is 1 hour; the actual response time hardly ever is more than 20 minutes. In addition, we offer telephone support with several local numbers worldwide plus a live chat, so you'll be able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We are able to help you with nearly any question or a difficulty you may have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever experience a scenario where you need to wait for a day or two to get a problem resolved like you will need to do with a number of other companies.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server
from us, you're able to get in touch with us anytime using a number of channels and the max time that you will need to wait for an answer is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will help you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you are able to open a ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you'd like to know more about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the world. In the event that you need support for third-party software that you cannot install or operate properly, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.